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Question Paper NCHMCT - JEE
Q1. What will be your response to an angry customer who wants to see the senior manager with a complaint ?
- You would be patient and try to cool him down.
- Tell him it is very difficult to see the manager.
(c ) Talk to him yourself.
(d) Try to solve him problem by consulting seniors.
Ans. D
Q2. If you are transferred to a place you do not like, you would
- forget about your choice and work whole - heartedly.
- try your best to get transferred to your favourite place.
(c ) not take interest in work.
(d) take long leave .
Ans. A
Q3. The responsibility of hospitality of the guest or looking after their smooth and enjoyable stay in hotel lies on the shoulders pf
- General Manager
- Guest Relations Executive
(c ) Floor Supervisor
(d) Front Office Manager
Ans. B
Q4. If on a tough day , you are the only person available to handle the customer , you should
- just do your part of the work.
- try and work to the maximum of your ability to satisfy customers.
(c ) take leave and go back home.
(d) ask for additional help from the boss.
Ans. B
Q5. You see some smoke coming out of the building of your office and come to know that there is fire somewhere . First of all you would
- go out of the building without considering the consequences thereof .
- make a noise and inform all.
(c ) phone the fire brigade in no time.
(d ) first use the fire -fighting equipment or do something else to extinguish the fire.
Ans. D
Q6. Public dealings require
- quick decisions
- good listening
(c ) politeness
(d) punctuality
Ans. C
Q7. Which of the following statements reflects your option about yourself?
- I am not certain of my self-confidence.
- I am even today as confident as before.
(c ) My self-confidence is declining day-by-day.
(d) I have never been self-confident at all.
Ans. B
Q8. You are perplexed and find yourself in a fix when you are asked to
- speak something from the stage.
- do as other do.
(c )listen and argue.
(d) be among strangers.
Ans. A
Q9. What would you do if you get late in the morning due to bus timings ?
- Let it be as it is.
- Take the consent of management .
(c ) Do not do anything.
(d) Make some alternative arrangement .
Ans. D
Q10. If you are wrongly accused of something, you would
- not even try to rebut the accusation , as it would be of no use.
- be able to convince others of your innocence easily.
(c ) try to convince others, but without any hope of doing so.
(d) try your best to convince others and hope that you succeed .
Ans. B
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